First City Monument Bank (FCMB) has restated its commitment to provide the very
best of service delivery and value-added offerings that will consistently enhance the
experience of its teeming customers at every touch point. The Bank further assured
that it will continue to leverage on its solid business models, highly professional staff,
innovation, bespoke solutions and technology to turn the aspirations of customers to
life changing opportunities.
FCMB gave the assurance in a statement to commemorate this year’s international
Customer Service Week, holding from October 5 to 9, 2020, under the theme,
“Dream Team”. The theme essentially highlights the importance of teamwork in
providing outstanding service to all customers at this challenging period.
In the statement, FCMB announced several exciting activities to make this year’s
Customer Service Week memorable, including a customer appreciation drive
whereby customers who buy airtime worth N500 and above via the Bank's *329#
USSD channel get a 10% bonus add-on all through the week; and a virtual question
and answer session between customers and the Divisional Head, Service
Management & Technology. In addition, cakes will be delivered to children who
operate kiddies account with FCMB and whose birthdays fall within the customer
Employees of the Bank are also not left out of the customer service week
celebration. A virtual party will hold on Friday, October 9, during which some
employees will be recognised and celebrated for their achievements and overall
championing of FCMB’s core values of Execution, Professionalism, Innovation and
Commenting on the 2020 edition of the Customer Service Week, the Divisional
Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, said
“This year's Customer Service Week resonates deeply with us, because we pride
ourselves as an institution that is made up of world class professionals driven by a
culture of excellence. In addition, we consistently go the extra mile to develop and
offer solutions that align with the lifestyle and aspirations of the various segments of
the population we serve. For all of these, we are again using the opportunity of the
customer service week to express our appreciation to our stakeholders".
With over 6 million customers as well as over 200 branches spread across Nigeria
and consistent growth in overall performance, FCMB has proved to be a resilient and
dominant player in the Nigerian financial industry.
The Bank has deepened and sustained its support to Nigerians and the economy,
through various interventions, to mitigate the effect of the pandemic in the country,
including the recent reduction of interest rates on all consumer loan products, to help
customers free up extra income to meet other expenses in a convenient manner.
FCMB also recently launched a Health Advisory Service, an on-demand health
information service in collaboration with, which makes it easier for
Nigerians to access quality healthcare from the convenience of their homes, offices
or even on the go.
First City Monument Bank is a member of FCMB Group Plc, which is one of the
leading financial services institutions in Nigeria with subsidiaries that are market
leaders in their respective segments. For more information about how FCMB can
support fulfilment of your aspirations, please visit www.fcmb.com.
Femi Otedola Reacts To Lekki Tollgate Shooting
Nigerian businessman, Femi Otedola has finally reacted to the shooting that took place at Lekki Tollgate, Lagos on Tuesday.
Information Nigeria recalls men dressed in military wears opened fire on unarmed #EndSARS protesters, who convened at the area.
Otedola took to his Instagram page on Sunday to commiserate with the families of those who lost their lives in the unfortunate incident.
Sharing a photo of the Nigerian flag, he wrote;
“The horrors that have been unfolding in our country have left me filled with sadness. I deeply commiserate with those who have lost their loved ones and as a father, I share the sentiment of my three daughters who protested in Lagos and London. As a young boy of 16, I participated in the ‘Ali Must Go Protest’ of 1978, so I understand the determination of our youths who rightly want our country to be better. We must all do our part to make Nigeria great! I will continue to do my own quota in providing for those who are most in need of support in our country in these tough times .…F.Ote💲”
See his post below:
“Oke Wasn’t Killed By Stray Bullet, He Was Stabbed By Thugs” – Brother Claims
Information Nigeria recalls a graphics designer identified as Oke, was killed hours after tweeting “Nigeria will not kill me” on Wednesday.
It was reported that the young man had passed away after he was hit by a stray bullet.
The deceased’s younger brother, Daniel has come out to clear the air regarding the circumstances leading to his death.
Daniel revealed his brother was stabbed on the neck by thugs who infiltrated and ransacked their home.
In his words;
“Good day, My name is Obi-Enadhuze Daniel younger brother of the now deceased Okechukwu Obi-Enadhuze @O_Okee . I, my brother and mother lived at makinde police barracks, mafoluku, Oshodi, Lagos State.
Today at about 11 o’clock in the morning the police station at makinde was attacked by thugs who wanted to destroy the station, I my mom and brother were holed up in our house.
The attack went on for hours before the thugs eventually breached the police and proceeded to set the station on fire, after accomplishing this they set their sights to the barracks and began the assault, they proceeded to destroy every car in the barracks, my mom’s 2 cars where destroyed and set on fire and then they infiltrated our house by breaking the door they then proceeded to ransack the house and carted away with everything we own.
my brother on trying to get them to take everything but spare us was pushed to my mom’s room and stabbed on the neck, the attacker then proceeded to attack me but missed my neck but got my chin instead, after this my mom and I carried my brothers body to the entrance of the station soliciting for help from the thugs still ravaging the barracks, we were finally able to put him in a wheelbarrow and took him to a hospital where he was rejected because “he was already dead” unfazed we moved him to another hospital where he met the same treatment this was where he bled his last drops of blood and died, his body has now been moved to a morgue
we have lost every single thing we own, as our house was completely ransacked and set on fire the only thing left is my brothers phone and at about 8 o’clock this evening the barracks was still on fire but Okechukwu has paid with the ultimate price
I and my mother are homeless with nothing now but we’re safe for now, we thank everyone that has been able to reach out to us, and were able to share consoling words with us in these trying times, God bless you
While we were holed up in the house the three of us said these words together and we say it again ” THREE OF US ARE HERE, THREE OF US ARE TOGETHER, THREE OF US ARE SAFE”
Let it be known that my brother @O_Okee was NOT killed by a police bullet but died a hero protecting my mother and I.
If you see this please retweet, let the world know how Okechukwu died. He was NOT killed by a police bullet but thugs in his home!”
See his post below:
Youths Burn Down Sanwo-Olu’s Mother’s House In Lagos (VIDEO)
Lagos youths have set the family house of Governor Babajide Sanwo-Olu on fire.
This was after the Governor said that no nobody was killed during the shooting by soldiers at Lekki Toll Gate on Tuesday night.
Sanwo-Olu had debunked claims that the soldiers opened fire and killed some peaceful protesters.
Recall that men of the Nigerian Army reportedly opened fire on protesters following the declaration of 24 hours curfew by the Lagos State Governor, Babajide Sanwolu.
Bullets fired by security operatives hit some persons and at least two persons have been confirmed killed by the police and many injured
Voices in viral footage blamed the shootings on soldiers.
However, the angry youth attacked several important places such as Nigeria Port Authority, TVC News, and the family house of the Governor where his mother resides.
After Governor @jidesanwoolu said the "soldiers shot in the air to disperse the peaceful protesters." And thar their's no fatalities
Lagos youths set Governor's Mother's House on FIRE!! #PRAYFORNIGERIA#EndSARS #Lekkitollgate #LekkiGenocide #EndPoliceBrutalityinNigeraNOW pic.twitter.com/QaOvSHwXdk
— Nwachukwu John Owen (@johnowen99) October 21, 2020
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