Dana Air has once again won the award for the Best Customer Airline for the third time in a row for its consistent efforts at improving customer experience, onboard hospitality, and innovative online products.
The Nigeria Customer Service Award is the prestigious annual awards that celebrates excellence service deliveries by recognizing brands that constantly deliver effective and exceptional customer services. And also aims to raise the standard of customer service and encourage companies to go beyond paying lip service to customer service.
Dana, with the recent award, has reaffirmed its position as a leading and most reliable customer friendly airline in Nigeria, and has also demonstrated commitment toward its vision.
“Our teeming guests recognize and appreciate our exceptional customer–oriented services, both on ground and in-flight; and we are committed to providing excellent passenger-experience whenever we have the slightest opportunity,” the Accountable Manager of Dana Air, Mr Obi Mbanuzuo, said while expressing happiness on the award
“Winning the award for the third time consecutively is a testament to the fact that our customer recovery methodology is second to none, and we treat feed-backs from our customers with utmost attention. We thank our guests for keeping faith with us by nominating us yearly,” he added.