Ikeja Electric Threatens To Disconnect Customers Over Debt


Ikeja Electric Plc (IE), Nigeria’s largest power distribution company, has unveiled plans to embark on mass disconnection of those who are yet to settle their electricity debts.

The company called on customers within its network to settle outstanding bills as it embarks on a network-wide exercise to disconnect owing customers.

IE’s Head of Corporate Communications Felix Ofulue, while speaking on the development, urged customers to take advantage of the various payment platforms available to settle their bills.
He said: “Ikeja Electric has invested in multiple robust platforms that will make bill settlement easier and more convenient. As we deploy more resources to improve the stability of power supply across our network, we will also appreciate a situation where customers promptly pay for the energy they consume. It is this healthy partnership that guarantees sustenance and development in the power sector.

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According to him, Ikeja Electric provides an array of payment alternatives for its customers including tokens; scratch card vouchers, which are sold by vendors and agents across its networks; Quickteller, which can be accessed on mobile devices and internet banking.

He listed other platforms include Pawakad, a mobile app payment system managed by strategically located agents; Baxibox, commonly known as ‘Baba-Ijebu’; Point-of-Sales terminals; WebPay and Interswitch among others.

Ofulue reminded customers of the Debt Discount Exercise, which provides discount options to enable customers pay off their outstanding bills and called on all interested customers to visit the company website; www.ikejaelectric.com or walk into any Undertaking Office for details on how to qualify for the discount.

He, however, cautioned against making payments to illegal and unauthorised agents who claim to be acting on behalf of Ikeja Electric, noting that many unsuspecting members of the public had been defrauded under this circumstances. According to him, all bonafide IE staff can be identified by their identity cards and customers should also ensure that they obtain receipts as proof of payment.

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