Account Manager at Vodacom

Are you seeking a rewarding career with one of the most innovative companies in the African telecommunications industry? Are you ready to make a difference in the way people work, live, play, and learn?


Vodacom Business is a vibrant place to work and we offer great career paths for motivated and skilled individuals with specific experience in the following fields:

• Sales

• Account Management and Customer Support

• Engineering, Networking and Project Management

• Commercial Managers

• Finance, Billing and Legal

• Information Technology

• Marketing and Product Management

• Human Resources

As a candidate, you will need to demonstrate your experience, qualifications and a passion for telecommunications. We also look for people who share our positive and progressive approach to work.

Vodacom Business is an international company with its head office based in Johannesburg, South Africa and operations in the 12 other African countries, including Nigeria, Kenya and Cameroon. With customers in 40 African countries and spread throughout the world and European offices in London, Paris and Brussels, some travel could be a requirement.

Job Title: Account Manager (Ref: AM)

Department: Business Development

Reporting to: EHOD; Business Development

Job type: Full-time

Employment type: Permanent

Location: Benin and Kano

Closing date: 31st May 2015


Key roles

• Responsible for sales/sales management: attracting new businesses while managing the growth of existing clients.

• Develop and maintain positive relationships whit clients for future opportunities.

• Shall promote and maintain the strength of Vodacom’s image and quality at all time.

The job holder must have Bachelor a Degree or HND in Electronic/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper/Upper Credit. The candidate must possess 5 years’ Sales experience in Telecommunications or ICT environment.


Key Accountabilities

• Identify sales prospects

• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.

• Identify new business and ways to increase revenue share of within existing accounts.

• Monitor account performance and ensure that the set targets are met.

• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.

• Manage the customer relationship for assigned accounts and develop revenue stream

• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)

• Monitor account performance and ensure that the set targets are met.

• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.

• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.


• Demonstrate ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively and politely with mutual respect

• Maintain professional internal and external relationships that meet company’s core values.

• Proactively establish and maintain effective working team relationships with all other departments.

• Have a good understanding of customer and market dynamics and requirements.


• Excellent Communication Skills (Verbal and written)

• Good presentation skills

• Must be a team player

• Excellent interpersonal skill

• Must be energetic, honest and reliable

Should you meet the above requirements, please submit your CV to [email protected]



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