Operations Director at Nokia Networks

Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Technologies. Each of these businesses is a leader in its respective field. Through Networks, Nokia is the world’s specialist in mobile broadband.

 

Job Description

General Purpose:

Manages and leads a functional group of people globally (providing services to the customer) or multifunctional groups in a geographical area, with full responsibility of all personnel management aspects. Develops service and support portfolios and capability. Drives customer satisfaction improvement in product/service line.

 

Main Responsibility Area:

  • Responsible for contributing and implementing the strategy for the product/service line.
  • Has final planning and execution responsibility for the own area.
  • Has global responsibility for goal setting, operations, resourcing, results and competence development of the product/service line.
  • Provides frame and support for success of organization.
  • Ensures good co-operation across organisational units.
  • Responsible for the continuous development of the operations in own area.
  • Overall responsibility for customer satisfaction in product/service line.

Position Description:

 

  • Manages projects ensuring good profitability by efficient cost controlling and resource management.
  • Provides leadership and manages large project teams effectively.
  • Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship.
  • Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers.
  • Plans and manages internal and external resources.
  • Is responsible for internal and external project reporting.
  • Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.
  • End to end operation and deployment management as per contractual deliverables (agreed SLA).
  • Financial management
  • Team management
  • Customer (Key stakeholders) management

Skills & Experience

  • More than 10 years
  • Bachelors Degree or equivalent
  • Deep experience on data network/LTE and MS environment
  • Fluent Arabic speaking (Lebanon, Egypt, Jordan) would be strong preference

Click here to apply