The Nigerian Communications Commission (NCC) on Friday came down very hard on the four major Nigerian telecommunications operators, MTN Nigeria, Etisalat, Airtel and Globacom, over poor quality of service across the networks.
NCC slammed the four GSM operators with a cumulative fine of about N1 billion, one hundred and seventy million Naira (N1,170,000,000) as penalty for the poor quality of services they rendered to their different subscribers in the months of March and April 2012.
A breakdown of the penalties indicates that MTN and Etisalat, will pay N360 million each while Airtel would pay N270 million. Globacom’s fine is N180 million.
The affected telecoms operators had already been informed through letters to their Chief Executive Officers, the NCC said.
The commission also directed all the affected operators to pay the penalties on or before May 21, 2012 or risk additional payment of two million, five hundred thousand Naira, (N2,500,000) daily, for as long as the contravention lasted.
In the letter communicating the penalties to the different operators, which was signed by the Director, Legal and Regulatory Services, Josephine Amuwa, and the Head of Compliance Monitoring and Enforcement, Ubale Maska, the commission said, “all the operators are to pay the penalties on or before May 21, 2012 or be liable to payment of additional N2.5 million per day for as long as the contravention persists.”
The penalties were as a result of the contravention of the provisions of the quality of service regulations by the Nigerian Communications Commission “as the operators failed to meet with the minimum standard of quality of service including the key performance indicators (KPIs).”
According to NCC, it monitored the performance of the operators on the different parameters, in line with the provisions of the regulation, and discovered that operators were in contravention of the provisions.
Paragraph 13 and Sche-dule 3 Paragraph 2 of the Quality of Service Regulation 2012, provides that any company which contravenes the provision will be liable to pay a fine of N15 million only for each parameter for a service contravened in a particular month, and a further sum of N2.5 million for each parameter for a service for each day the contravention continued throughout the month that is under investigation.
The commission however said that it noted the performances in the months of January and February 2012 as being below the specified thresholds, “but that for the purpose of enforcement of the new Quality of Service Regulations, the Commission took those periods as grace period.”