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STANBIC IBTC BANK JOBS IN NIGERIA

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From NaijaloftStanbic IBTC Bank is currently recruiting for the following Positions

Consultant Customer Services
Customer Consultant
Head Service Centre
Officer Administration Support
Team Lead Customer Services
Team Lead Teller
Teller

For details and How to Apply
Job Vacancy 1:Customer Consultant

Position Description

Customer Consultant:

The Customer Consultant is responsible for active sales within the Branch context. Customers who have a need to open/close accounts or who require advice on any product or service of the Bank will see the Customer Consultant. They will then determine the customer’s needs and make recommendations around the best product and/or solution.

Solution based Sales:

The most important aspect of the Customer Consultant’s role is the interaction with customers. Customers are being interviewed on a daily basis to determine their specific financial needs. Although the Customer Consultant has very specific sales targets, the sales strategy is re-active with customers coming into the Branch to see the Consultant. It is critical for the consultant to have very good personal and interpersonal skills which he/she will use to determine the specific financial solutions needed by the customer. Although re-active the Consultant must have the ability to “close the deal”, thereby contributing to the revenue stream of the Branch. To safeguard the customer, advice given by the Customer Consultant needs to comply with very specific Financial Regulatory requirements (these may vary from Country to Country)

Position Requirements

Product Knowledge:

In order for the Customer Consultant to provide the customer with financial solutions, it is absolutely critical that he/she fully understands the different products of the Bank. The consultant is seen as the product expert in the Branch. Over and above the interaction with customers the Consultant often need to up-skill the branch staff on new and existing products. The Customer Consultant also manages and track cross selling and lead generation opportunities and ensures that the Branch team’s sales and service targets are being met.

Customer Service:

Although the main focus of the consultant is sales he/she must understand and manage the impact of his/her actions and advice on the customer’s overall service experience. In many cases the fulfillment of the sales transaction happens outside the Branch – it is very important for the Consultant to understand these processes and build quality relationships with these service providers.

Credit Management:

Credit is a product offering of the Bank and it is important that the consultant fully understands the credit process. Coupon lending applications need to be submitted to Credit for sanctioning, it is critical that the Consultant provide accurate information in order for the correct lending decisions to be made.

Routine:

Due to the fact that customers open new accounts and or apply for different products i.e.: current accounts, credit cards, home loans etc, it is absolutely critical that the correct information is obtained from customers to comply with the Bank’s laid down procedures and Financial Regulatory requirements. Excellent customer service stems from Consultants doing things right the first time – an eye for detail is a must.

Job Vacancy 2:Consultant Customer Service:

Position Description
The Consultant Customer Service (Enquiries) is responsible for assisting customers with queries relating to their accounts such as statements, debit orders, collection of cheque books etc. Being the face of the Bank, the Consultant Customer Service represents the Bank and therefore Customer Service should be the ideal candidate’s absolute passion.

Customer Service:

The most consistent aspect of this job is people. A day in the life of the Consultant Customer Service begins and ends with interacting and serving the Banks customers. Within this context, having a love for, interest in and a tolerance of people of all ages, races, convictions and attitudes is key.
The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented at making others feel acknowledged, listened to, valued and heard. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Position Requirements

Product Knowledge:

In order for the Consultant Customer Service to answer customer queries and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank. The Consultant Customer Service also needs to identify and pass on cross selling and lead generation opportunities. Knowledge of the different products offered, together with having the ability and desire to keep up to date with the market and product changes, is a must. In addition, providing constructive feedback and recommendations on how to improve SBs services and products is valued.

Routine:

The Consultant Customer Service’s main function is to handle customer queries, hand out cheque books, MasterCards, ATM cards, stop payments/stop orders, provisional and collect statements, all functions which need to be conducted in line with very specific laid down procedures. Excellent customer service stems from doing things right the first time – an eye for detail is, therefore, imperative.

Job Vacancy 3:Head Service Centre

Position Description

Head Service Centre:

Most Service Centres offer the same functionalities, products and services as a full Branch only on a smaller scale, therefore the Head Service Centre needs to have the knowledge and experience to manage complexities that range from people management, customer service and treasury management to the physical security of the Centre and its staff.

People Management:

The most important aspect of this job is the ability to lead a small team that is responsible for the full service and sales offering. The Head Service Centre’s day begins by understanding all the various complexities of the Service Centre, from secure opening procedures, cash management, telling, enquiries to one of workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. Due to the fact that the Head Service Centre oversees the full Service Centre offering he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. He/She is also responsible for the management of the full Performance Cycle, ensuring that all performance contracts are in place for all staff, regular performance feedback discussion must take place to ensure that the performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Head Service Centre needs to decide on what training interventions are required to close the skills gaps, he/she also participates in the quarterly Career Management Committee discussions, conduct and lead team meetings and teambuilding sessions.

Customer Service:

Th

e fact that the Service Centre offers the full spectrum of the Banks services and products, customer service must be at the forefront of the Head Service Centre’s role! The customers last experience is their lasting impression so the Head Service Centre needs to be absolutely passionate about customer service and creating customer delight. He/she must understand and manage the impact of his/her staff on customer expectations. He/she also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements

Product Knowledge:

Although the Service Centre reports into the main branch and often does not have its own sales and service targets, it still remains responsible for quality sales and lead generation. The frontline roles are the roles that most frequently interact with the customer – all the front line staff need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Head Service Centre will guide, coach, develop and support the staff through applying an in depth knowledge of all the Bank’s products. The Head Service Centre will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met, furthermore he/she will participate in sales and marketing activities when required.

Routine Management:

One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Job Vacancy 4: Officer Administration Support

Position Description

Officer Administration Support:

The Officer Admin Support is responsible for the fulfillment process, administration functions and to ensure that a high level of quality customer service is achieved and maintained. Although this role does not interact on a face to face basis with Customers, the fulfillment area is the engine room where all transactions are actioned and therefore has a direct bearing on quality customer service. Therefore work quality and to deliver against very specific timelines should be the ideal candidate’s absolute passion.

Customer Service:

The most consistent aspect of this job is service delivery A day in the life of the Officer Admin Support begins and ends with the fulfillment of all transactional processes and procedures. Within this context, having a love for, interest in and a tolerance of data, processes and procedures and a eye for detail is key.
The catch phrase “customer care” and customer service are often heard but seldom really experienced. Some people naturally want to and are really talented delivering quality service and products consistently and on time. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Position Requirements

Product Knowledge:

In order for the Support Officer to fulfill on the specific requirements of each product and to provide quality service, it is absolutely critical that he/she fully understands the different products of the Bank. In addition providing constructive feedback and recommendations on how to improve SBs services and products is valued.

Routine:

The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures. Excellent customer service stem from support officers doing things right the first time, therefore an eye for detail is very important.

Compliance:

Banks work and operate within a very strict legal framework. The Support Officer needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the “red tape” to customers in a way that makes sense to the customers impacted.
We began this description by speaking about the customer aspect of the role, well compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

Job Vacancy 5: Team Lead Customer Services

Position Description

The Team Leader Customer Service:

The key role of the Team Leader, Customer Service in Standard Bank is to lead and inspire a team of front line Team Leaders to consistently deliver exceptional customer service whilst complying with all the routine and laid down requirements of the Bank. With this in mind let’s chat through the key focus areas of the Team Leader, Customer Service.

People Management:

The most important aspect of this job is the ability to lead and inspire a team of frontline Team Leaders. The Team Leader Customer Service’s day begins by understanding all the various complexities of the Branch’s frontline, cash management, telling and enquiries. One of the most important aspects includes workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. The fact that the Team Leader Customer Service oversees the other full frontline offering implies that he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. The Team Leader is also responsible for the management of the full performance cycle, ensuring that all performance contracts are in place for all staff and front line team leaders, regular performance feedback discussion must take place to ensure that the frontline performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Team Leader Customer Service need to decide on what training interventions are required to close the skills gaps. The Team Leader also participates in the quarterly career management committee discussions, conduct and lead team meetings and teambuilding sessions.

Customer Service:

The majority of the Bank’s customers come into the Branch to conduct transactions at the tellers, and/ or make enquiries. Customer service is, therefore, at the forefront of the Team Leader Customer Service’s role! The customer last experience is their lasting impression, therefore the Team Leader Customer Service needs to be absolutely passionate about customer service and customer delight. He/she must understand and manage the impact of his/her full frontline staff on customer expectations. The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements

Product Knowledge:

Although the Teller and Enquiries functions are not specifically responsible for sales in the Branch, the frontline roles are the roles that most frequently interact with the customer. All front line staff, therefore, need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Team Leader will guide, coach, develop and support the front line Team Leaders and requires an in depth knowledge of all the Bank’s products. The Team Leader will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met. He/she will participate in sales and ma

rketing activities when required.

Routine Management:

One of the critical aspects of the Team Leader Customer Service is to take full responsibility for the activities of the frontline staff as it relate to routine requirements. Although the other front line Team Leaders oversee the physically management of the frontline on a day to day basis, the Team Leader Customer Service must ensure that laid down procedures are being adhered to by all the frontline staff. The Team Leader must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Job Vacancy 6: Team Lead Teller

Position Description

The Team Leader Tellers:

The key role of the Team Leader, Tellers in Standard Bank is to lead and inspire a team of tellers to consistently deliver exceptional customer service whilst complying against all the routine and laid down requirements of the role. With this in mind let’s chat through the key focus areas of the Team Leader, Tellers.

People Management:
The most important aspect of this job is people. A Team Leader Teller’s day begins by understanding the customer arrival patterns, this will determine the number of tellers he/she would need on the frontline at any given point. The fact that the teller role is the entry role into the Bank, the Team Leader is responsible to coach, guide and develop new tellers. Performance contracts need to be put in place with each team member and regular performance feedback discussion must take place to ensure that the teller’s performance is at the required level. In cases where tellers do not have the required skills or show competency gaps, the team leader needs to decide on what training interventions are required to close the skills gap. As the leader of the teller team, the necessary employee administration also needs priority from attendance registers to leave and sick leave!

Customer Service:

The largest number of Bank customers come into the Branch to conduct transactions at the tellers. Customer service is, therefore, at the forefront of the Team Leader Teller role! The last experience of the customer is the lasting impression, therefore the Team Leader Tellers needs to understand and manage the impact of his/her tellers on customer expectations. The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements

Product Knowledge:

Although the teller function is not a sales role, the teller is the role that most frequently interacts with the customer. The teller function needs to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do guide, coach and develop the tellers, the Team Leader tellers needs an in depth product knowledge.

Cash Management:

One of the critical aspects of the Team Leader Tellers is to take responsibility for the Bank’s cash assets, although the teller physically manages the cash on a day to day basis, the Team Leader must ensure that laid down procedures are being adhered to by all the tellers. The Team Leader must also be available to authorize transactions that fall outside the mandate of the tellers.

Compliance:

Banks work and operate within a very strict legal framework. Due to the fact that the teller function works with money and other high risk payment instruments the knowledge around the compliance aspect of the business is paramount. In order for tellers to grasp and comply with the various rules, processes and procedures, the team leader needs to ensure that his/her team is 100% up to speed with the requirements and are acting accordingly, in cases where they are not the team leader will coach, train and guide them to the point where they understand it fully.

Job Vacancy 7 :Teller

Position Description

THE TELLER:

What does it mean to be a Teller within SB? They are most often the first point of contact for our clients – the face of the Bank, so one can understand the importance of this role in maintaining and growing the reputation and brand of the Bank. With this in mind lets chat through a ‘day in the life’ of a Teller.

Customer Service and Care

The most consistent aspect of this job is people. A day in the life of a Teller begins and ends with interacting with and serving the Bank’s customers. Within this context, having a love for, interest in and tolerance of people of all ages, races, convictions and attitudes is key. This obviously requires that you stand for most of the day so physical wellness is a must.
The catch phrases ‘customer care’ and customer service’ are so often heard but so seldom really experienced. Some people naturally want to, and are really talented at making others feel acknowledged, listened to, valued and heard. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.

Please note: In addition to the above, Sr Teller will also provide assistance to less experienced teller staff. Another major function is to assume the role of a Teller Supervisor in his/her absence.

Position Requirements

Product knowledge

You cannot offer great customer service without a powerful product, or as with SB, a range of products. The Teller plays a variety of activities such a receiving deposits and managing withdrawals. They also play a critical referral role as they are involved in identifying customer needs and need to know the Bank and its products well enough to refer them to the right person. This is referred to as ‘lead generation’, a role which our best Tellers excel at.
Having the ability and desire to keep up to date with the market and product changes is a must. In addition, providing constructive feedback and recommendations on how to improve SB’s services and products is valued.

Would you prefer a role which provides you with clear guidelines? Do you enjoy an organised approach to life? If so then the next 2 role requirements may come naturally to you.

Cash Management

The Banks main function is to safeguard and grow the assets of its customers. Managing, monitoring and accounting for the different forms of money that flow through your till is key to the role of the Teller. A love of ‘precision’ and a desire to be accurate are key to succeeding in this role.

Compliance

The Bank works within a clear and strictly applied legal framework. The Teller needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.

We began this description by speaking about the people aspects of this role. Well, compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.

CLICK HERE TO APPLY FOR ANY OF THE ROLEFor multiple roles, please submit separate applications for each position you are interested in.

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6 Comments

6 Comments

  1. agbajelola olanrewaju t

    July 20, 2009 at 10:36 am

    i can perform properly as under cash management with my knowledge in financial management.i graduated as an economics and added professional advantage.proper and effective strategy has to be established for the well management of customers funds and for the returns of the bank itself.so to have greater edge many and different strategy must be developed.thanks,i can give more only if the opportunity is given.your bank is great

  2. adeyanju yakubu oladeji

    December 9, 2009 at 10:08 am

    I can perform in the field of cash management, credit,and administrtion properly with my knowledge in financial management graduated as an accounting and post graduate in Businees adminstration and added professional advantage as an Institute of Administration and Commerce South Africa and Chatterred Institute of Banking of Nigeria part one.i am ready to make a higher returns periodically. Taken the bank to a greater height.

  3. Mezor Abubakar

    February 18, 2010 at 8:15 pm

    I’ll like to work with your bank;with my strong interpersonal skills , I believe I’ll be able to handle customers satisfactorily. I’m a fresh graduate,as such, I ‘ll be able to blend very naturally with the bank’s culture and at the same time apply my initiative towards profitable innovations.I love your bank

  4. Ariyibi Abolanle Olajumoke

    April 10, 2010 at 12:45 pm

    i hereby apply for office administration support in your reputable bank(Stanbic ibtc bank,

    i have 4 yrs experience in banking sector at different department.
    my phone no is 08035887719

  5. Ibude patrick oluwole

    April 15, 2011 at 1:47 pm

    I can perform very well in the bank as a business administrator with my knowledge in business administration. am a fresh N.D holder in business administration.Am ready to take the bank to a greather hights if am given the oportunity.My numbers are 08024002298, or 07030963842. Thank you.

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Business News

Nigeria: List Of Small Scale Businesses You Can Start With N10,000 (Video)

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Having a sustainable income is very essential for you to survive in Nigeria. With unemployment rate on the rise in the country, you might want to look for alternatives to make ends meet. Setting up a business venture might be the next step. With a minimum of N10,000, you can find something worth doing. All you need is the right information from the right source then you are good to go.

I guess you’re wondering what type of small scale business you can start up with such a small budget. This is where Information Nigeria comes in. Stay with us as we bring to you five business ideas you can start with a capital of N10,000.

1. Snacks making business:

This is a lucrative business in the country and it is one of the fastest ways to get returns on your money. A snack is a small service of food which is usually eaten between meals. In Nigeria, we have snacks like puff puff, akara, doughnut, chin-chin, meat pie, fish rolls and so on. I know you might have your reservations but people have shared their testimonies about how they were able to become successful from engaging in this type of small scale business. There are people who were even brought up by hard-working mothers, who fried Akara balls and puff puff by the roadside. You require very little capital to start the business but you need to find a good location to attract more customers. Learning how to make these snacks is also important and you need to be consistent.

2. Starting up an Indomie joint:

Food is a necessity because people need it to survive. Also, keep in mind that you can’t cater to the needs of everyone but you can make your mark. You need to buy a stove, pots, serving plates, spoons and forks, a carton of noodles and so on. Your culinary skills might also come in handy because you need to come up with different recipes.  You also need to set up your business at a populated location and ensure that the place is neat.

3. Okrika or bend down select:

This is a thriving business in the country due to the tough economy, You can set up the business of selling recycled clothes to people. Just like food, clothes are also a basic need because we wear them every day to cover our nakedness and we are always in need of new ones. Some people prefer okrika because they are durable and cheaper. A low-income earner wouldn’t be caught at a boutique as they would rather opt for clothes that are not very expensive. You could make use of social media to advertise your business and you also need to be creative. You don’t need to own a shop before you start selling and it is a business that will last. You could put in additional effort when you get the clothes by washing and ironing them to make them presentable.

4. Selling of recharge cards:

We consider this business idea as one of the best cause it doesn’t require much energy to set up. You can buy a certain amount of card, sell and promote your business online and also in your neighbourhood, place of worship, among others.

5. Running errands for people:

If you love shopping then this is your best option. Running errands for people is a great way to earn cool cash because not many people enjoy doing this and they would rather let someone else run them. Just like the name implies, you run errands for people and you get paid to do them. Some errand runners offer packages to their customers, which come with a fixed rate.

 Offering packages help you get money in advance and it lets you know well ahead of time how much work you can expect. If your errands involve lots of driving then you can consider charging for mileage as well.

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Jobs In Nigeria

SEO Specialist Vacancy at Techhive Africa

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Techhive Africa is a different kind of digital agency. We specialise in using data analytics to connect brands and SMEs across Africa with their target audience. 

Our platforms have over 5 million cumulative social media followers, over 3 million monthly unique visitors and are some of the most visible in Nigeria.

We are currently looking for a talented and creative individual to fill the position below:

Job Title: Search Engine Optimisation (SEO) Specialist

Location: Lagos

Job Type: Full Time

Job Description

The SEO Specialist will have the following responsibilities:

  • Lead the SEO strategy of our platforms.
  • Work with the content team to ensure content is created in the most effective ways
  • Develop effective link building strategies
  • Review website performance with data tools and look for enhancement opportunities
  • Craft strategies to improve user engagement and time spent on the website.

Job Qualifications

  • Graduate with a B.Sc or HND from any Tertiary institution
  • At least two (2) years working experience in SEO or a related role
  • Experience with SEO tools, keyword research, link analysis and data analytics
  • Highly motivated and target driven, with a proven track record in traffic growth

Application Details

  • Send an email with your CV attached to info@techhive.africa
  • The subject of the mail should be: ‘Application for SEO Specialist Position’
  • The body of the mail should detail in the best way possible why you are the best candidate for the job.
  • Application Deadline is: 27th September 2020

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Jobs In Nigeria

Job Vacancy For Entertainment Writer At Information Nigeria

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Marketing Job Vacancy in Lagos

Information Nigeria, a leading Nigerian news portal with over 5 million social media followers, is looking to employ a content writer with a focus on entertainment.

Job Title: Content Writer (Entertainment)
Location: Lagos

Responsibilities:

The writer will be based around Yaba and its environs and shall report entertainment news, daily.

Requirements:
– A minimum of one-year Journalism experience with hands-on skills in New Media.
– Reportorial skills are essential.
– Good knowledge of global entertainment industry is an added advantage.

– The candidate should:

  • Be a fresh graduate with a good command of English
  • Have a passion for writing.
  • Be able to present information in a creative and user-friendly manner.
  • Be able to work in a team
  • Have good communication skills
  • Have an understanding of writing for the web/internet.

How to Apply:
All applicants should send CV and work samples to editor@informationnigeria.org with the position applied for as the subject of the e-mail.

Application Deadline is: 13th September 2019

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